Assistant Chief Concierge
Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates دوام كامل
كن أول من يتقدم بطلب
- خبرة
- 3–5 yrs
- مرتب
- —
- الوظائف الشاغرة
- 1
- تم النشر
- منذ يوم
- Work mode
- في المكتب
- Eligibility
- Experienced concierge or guest services professionals with supervisory exposure preferred. Candidates should be fluent in English, able to work flexible hospitality shifts, and comfortable meeting Forbes Travel Guide standards. Additional languages will be an advantage.
- Resume
- Required to apply
Where you'll work
المسمى الوظيفي
About the Role
Wynn Al Marjan Island is hiring an Assistant Chief Concierge to support the resort’s concierge operation in Ras al-Khaimah, United Arab Emirates. This position plays a key role in delivering polished, high-touch guest service while helping maintain the service culture expected at a luxury resort.
What You’ll Do
- Support the Chief Concierge in managing everyday concierge activities.
- Guide, coach, and oversee concierge team members to keep service quality consistently high.
- Arrange and resolve challenging guest requests, such as transport, dining bookings, and tailored experiences.
- Build and maintain productive relationships with local suppliers, restaurants, and service partners.
- Coordinate clear and prompt communication between guests and other resort departments.
- Track guest comments and help drive service enhancements where needed.
- Assist with staff rostering, training, and performance reviews.
- Keep current on nearby attractions, events, and local services.
- Help ensure all service delivery meets Forbes Five Star quality expectations.
- Follow brand standards and company policies at all times.
- Take on the Chief Concierge’s responsibilities when needed during leave, absences, or busy periods.
What We’re Looking For
- 3 to 5 years of experience in concierge or guest services, with supervisory experience being an advantage.
- Strong leadership and planning abilities.
- Excellent spoken and written communication, along with strong people skills.
- Comfort using property management systems and Microsoft Office tools.
- Fluent English; knowledge of additional languages is a plus.
- Professional presentation and a guest-first mindset.
- Availability for flexible shifts, including weekends, holidays, and evenings.
- Ability to stand for long periods and assist with guest luggage or packages when required.
- Previous training and hands-on experience with Forbes Travel Guide standards is required.
Benefits
The role comes with a competitive salary paid in UAE Dirhams (AED), along with a strong leave policy, healthcare coverage, life insurance, incentive programs, and other employee benefits.
Additional Information
This is a full-time, onsite position based in Ras al-Khaimah. The opportunity is with Wynn Al Marjan Island, part of Wynn Resorts, a globally recognized hospitality brand.