Account Manager

Opportunity

Klearcom is expanding its commercial team at a time when telephony testing demand is rising quickly. AI rollouts, CCaaS transitions, and IVR upgrades are driving more testing activity than the market has previously seen. The company is well placed to benefit from this shift and is now hiring to scale its growth.

This role sits in an early-growth business that already has a proven product, a strong customer base, and a clear strategy approved by the board. The go-to-market approach is already defined, the ideal customer profile is clear, and the sales process is structured and repeatable. What remains is to execute at scale with the right people in place.

For the right candidate, this is a chance to join at a scale-up stage with the foundations already built, the market moving in the right direction, and the opportunity to help create something meaningful.

About Klearcom

Klearcom is a niche SaaS provider focused on telephony testing for enterprise organisations. The platform helps businesses validate the quality and reliability of customer-facing telephony before problems reach end users.

For the organisations Klearcom serves, telephony is not a background system. It is a direct part of customer experience, and failures in IVR journeys, AI-driven call flows, or routing during busy periods can become brand issues, compliance concerns, and lost revenue. Klearcom’s role is to reduce those risks.

The company works in a market being reshaped by three major forces: AI is increasingly embedded in telephony infrastructure, customer-facing AI is often the first touchpoint in call flows, and CCaaS migrations are shortening the time between deployment and failure. Each of these changes creates new testing needs.

Klearcom supports multinational organisations in sectors such as financial services, telecommunications, travel, retail, healthcare, and the public sector, especially where call quality and reliability have high business impact. The company is highly specialised in telephony testing, which gives it an advantage over broader CX platforms that only include testing as one feature among many.

What you will do

• Build a deep view of each account in your portfolio by understanding the organisation, key decision-makers, and growth opportunities across teams and business units.
• Develop and maintain strong relationships with stakeholders from mid-management level through to C-suite leaders in large, complex multinational companies.
• Present Klearcom as a strategic investment and long-term partner rather than as a short-term vendor.
• Grow revenue within established accounts from a relatively low base while taking full ownership of commercial outcomes.
• Create and record account management processes that can be expanded as the function and team develop.
• Help shape a future leadership track as the account management function matures.

What you bring

• Roughly 5 years of commercial experience spanning both new business generation and structured account management.
• A strong track record of increasing revenue within large enterprise accounts.
• Experience in telephony, customer experience, or another technically complex enterprise sales environment; UCaaS, CCaaS, and SaaS businesses with multi-stakeholder buying processes are all relevant.
• Confidence and presence when engaging senior stakeholders, including executive-level contacts, in a range of organisational settings.
• The ability to think strategically while still applying disciplined, consistent commercial execution.

Why join Klearcom

• Ownership of a meaningful portion of the enterprise account base, with strong earning potential linked to performance.
• The chance to help build the account management function from the ground up and influence how it operates.
• A genuine pathway into team leadership for the right person.
• A high-growth environment following private equity investment, where your impact is visible and progression is not blocked by layers of hierarchy.
• Competitive pay and benefits.

Location

This role is based in Dublin county or Waterford county.