Account Manager

Role Overview

This position focuses on managing relationships with engineering clients in the United Arab Emirates. The account manager will act as the main contact for assigned accounts, helping ensure client needs are understood and delivered through coordinated internal support.

Key Responsibilities

• Act as the main liaison for designated engineering clients.
• Build and nurture strong, lasting client partnerships.
• Assess client expectations, technical needs, and business objectives to recommend suitable solutions.
• Work closely with engineering, project management, and operations teams to keep projects running smoothly.
• Draft and present proposals, quotations, and service agreements.
• Track account results, spot opportunities for upselling or additional business, and contribute to revenue expansion.
• Respond to client questions, handle concerns quickly, and maintain high customer satisfaction.
• Keep detailed and accurate records of client communication, project updates, and sales activity.

Qualifications

• Prior experience in account management, customer success, or sales, ideally in engineering, manufacturing, or other technical sectors.
• Solid knowledge of engineering processes, products, or services; exposure to mechanical, electrical, civil, or related fields is an advantage.
• Strong written and verbal communication, relationship-building, and problem-solving abilities.
• Capability to handle several clients and priorities in a busy, deadline-driven setting.
• Working knowledge of CRM systems and basic tools used for project coordination.