Otaiku Eyiowuawi

About

Results-driven customer operations and product operations analyst with experience in customer service, data analysis, and process optimization. Skilled in CRM tools, analytics, and cross-functional collaboration to improve support efficiency and user experience.

Experience

• Customer Support Specialist/ Operations Analyst
  KUDA MFB
  Jan 2023 – Present
• Customer Experience Representative
  PalmPay
  Nov 2022 – Jan 2023
• Customer Care Representative/ Call Centre Agent
  Afriglobal Medicare Lab
  Nov 2020 – Feb 2022

Education

• B.Sc. Microbiology
  Mountain Top University
  Microbiology · 2015 – 2019

Skills

• Communication
• SQL
• Analytical Thinking
• Leadership
• Teamwork
• Jira
• Workflow Automation
• Product Lifecycle Management
• CRM systems
• Process Optimization
• Customer Experience Management
• Microsoft Office Suite
• Initiative
• Freshdesk
• Intercom
• Live Chat
• Google Data Studio
• Social Media
• Outbound Campaigns
• Problem-Solving
• Email
• Mati

Courses & certifications

• Project Management Fundamentals
• Data Analytics & CRM Management · Online Training Courses
• Customer Service & Product Training · Kuda Academy

🏆 Achievements & awards

• Best CX agent · 2024