Felistus Mwende Isinde

About

Results-driven sales professional with over 7 years of experience in retail execution, product visibility, and field reporting. Strong background in customer engagement, Excel-based data analysis, and driving in-store sales performance.

Experience

• Sales Representative
  Samsung Electronics East Africa
  2019 – Present
• Field Officer
  New Milimani SACCO
  Jan 2018 – Apr 2018
• Deputy Presiding Officer – General Election
  Independent Electoral & Boundaries Commission (IEBC)
  Aug 2017 – 2017
• Voter Inspection Clerk
  Independent Electoral & Boundaries Commission (IEBC)
  Jan 2017 – Jun 2017
• Data Clerk
  PAWA 254
  Oct 2016 – Nov 2016
• Research Assistant
  Kenya Forestry Research Institute (KEFRI)
  May 2016 – Aug 2016

Education

• Certificate
  Practical Permaculture Institute Kenya
  Permaculture Design Course · Apr 2025 – Aug 2025
• BSc.
  Karatina University
  Agricultural Economics & Resource Management · 2012 – 2016
• Certificate
  Unity College of Professional Studies
  Computer Packages & Basic I.T Essentials · May 2012 – Aug 2012
• High School
  Mulango Girls High School
  KCSE · 2008 – 2011
• Primary School
  Nzawa Primary School
  KCPE · 1999 – 2007

Skills

• Communication
• Sales
• Forecasting
• Team Collaboration
• Customer Relationship Management
• Excel
• Customer Engagement
• Field Coordination
• Data Reporting
• Pivot Tables
• Market Trend Analysis
• Dashboards
• Stock Tracking
• Problem-Solving
• Brand Visibility

Courses & certifications

• Permaculture Design Course · Practical Permaculture Institute Kenya · 2025
• Computer Packages & Basic I.T Essentials · Unity College of Professional Studies · 2012

🗣️ Languages

• English · Fluent
• Kiswahili · Fluent

🏆 Achievements & awards

• Exceeded sales and visibility targets

  Recognized for consistently exceeding sales and visibility targets at Samsung.

• Handled high-profile retail accounts

  Trusted to handle high-profile retail accounts and resolve client issues promptly.

• Developed Excel-based reporting tools

  Developed streamlined Excel-based reporting tools for tracking merchandising KPIs.

🎯 Hobbies & interests

• Outdoor exploration
• Travel
• Volunteering
• Humanitarian work
• Networking
• Team-building